Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order status by logging into your account on our website.
What is your return policy for sporting goods?
We offer a 30-day return policy on most items. Products must be in original condition with tags attached. Please note that for safety reasons, certain climbing gear and helmets cannot be returned once opened.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and APO/FPO addresses. International shipping is not available at this time, but we are working to expand our reach soon.
How do I know which size of equipment to buy?
Each product page includes a detailed size chart specifically for that brand. If you are between sizes for athletic apparel or footwear, we generally recommend sizing up for comfort.
Are your products covered by a warranty?
Yes, all products are covered by the original manufacturer's warranty. If you experience a defect, please contact our support team and we will help facilitate the warranty claim process.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer service team via live chat or phone.